Communication policy

The system of communication the customer.

CUSTOMER COMMUNICATION WITH FINCASERVICE:
It is essential that you can communicate with us whenever you want. In this regard we offer the following:

• CALL 24 HOURS.
• INTERACTIVE WEB: SKYPE, CHAT, WE CALL, ETC.
• APROFESSIONAL ATTENTION: The calls from our clients are routed to the person who can best cater to the specific topic you need, but if the customer wants to talk to someone specifically , he/she only has to ask.
• URGENT RESPONSE: All calls, including voicemail messages and communications received by any means are answered with utmost haste.

FINCASERVICE COMMUNICATION WITH CLIENT:
Fincaservice customers are continually informed of everything related, documented in writing (where possible) all consultations and procedures which have been entrusted.